HP Printer does not recognize photo paper in Photo Tray

[Zack1957]

My HP Envy Photo 7858 was printing photos fine using the photo tray and 4 x 6 HP paper.  Suddenly, it stops recognizing the 4 x 6 paper and wants me to load 5 x 7 instead.  Why?  I have checked that there is nothing blocking the tray from moving and I am using the Photo app and selecting photo tray and hp photo paper.  I do not understand why it wants me to put 5 x 7 paper in the photo tray when I already have 4 x 6 in there.

Does anyone understand why this is happening?  Thanks for your help!

[Dragon-Fur]

@Zack1957 

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@Zack1957 wrote:

My HP Envy Photo 7858 was printing photos fine using the photo tray and 4 x 6 HP paper.  Suddenly, it stops recognizing the 4 x 6 paper and wants me to load 5 x 7 instead.  Why?  I have checked that there is nothing blocking the tray from moving and I am using the Photo app and selecting photo tray and hp photo paper.  I do not understand why it wants me to put 5 x 7 paper in the photo tray when I already have 4 x 6 in there.

Does anyone understand why this is happening?  Thanks for your help!

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One likely answer:

The printer and / or the software application used to submit the job to the printer might not be aware of the paper loaded in the tray / printer.

General Discussion

The most important factors include:

• The Operating System / version (unknown)
• The software / application you are using to view and submit the job to the printer (unknown)
• The paper size and the paper type (4x6 inch / type assumed to be Photo Paper in a supported weight for the printer)
• Whether the printer is aware of the paper size / paper type you have loaded into the printer (unknown)
• What you have tried prior to having asked the question.  Telling us what you have already tried saves time so we don't duplicate what has been done.
• Whether the printer is actually working as expected, that is, the Firmware is updated and the hardware is functioning normally.

HP Smart Mobile

The printer must be aware / set for the paper to be used before the item to be printed is opened in the application.

HP Smart Windows and Using the Full Driver printer software in supported software

Similar preliminary setup in EWS, though the HP Smart application and full driver can also adjust the paper setting.

Start...

General Steps

1. Load the paper into the printer according to the instructions in the printer user guide.
2. Tell the printer about the paper loaded in the printer.
3. Open the software / application > set the job > submit to the printer

Paper already loaded?  Open tray – wait a few seconds – Close tray - Update information - Continue

Check / Adjust / Retain the Paper at the Printer Display Panel

Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, Remove / add desired paper size - type

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

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Embedded Web Server (EWS)

EWS option is applicable to network connected printers.

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

Verify / Update Tray and Paper Information

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS - HP Smart for Mobile - iOS

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

• Size not listed in the Drop-down menu?  If available:  Select Custom (likely the last selection in the list)
• EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
• Features and options differ by printer model and type.

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Set the Preferences – Windows

This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Printing Preferences – Shortcuts / Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts

Click / Highlight your preferred Shortcut 

Click Apply > Click OK to exit

Optional - Additional Setup / Information

Make changes to a Shortcut (Model Dependent)

• Select your Shortcut (locked or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

On the main Preferences menu,

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open More > section,

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

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Next,

If using HP Smart Windows,

Make sure the full driver printer software is also installed and functional.

Full Driver printer software

Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

In addition, the installed software places two shortcut icons on the Desktop named for the printer.

Programs_and_Features_Printer_Desktop_Icons_2

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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Example

HP Smart Windows - Simple Photo Print - 4x6 inches

Note More Settings > selected Shortcut

Lacking a shortcut exactly like you want / need, select Everyday printing and edit the setup.

Click OK to save the change and exit the More Settings menu.

When ready, Click to Print

HP_Smart_W10_Borderless_Print_4x6_7

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7858 All-in-One Printer 

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