HP Printers no longer accepting non-genuine HP cartridges

[GpaKen]

As of the firmware update on 11/22/2018 HP printers will no longer accept nongenuine HP ink cartridges.  When trying to install an aftermarket cartridge, I get a "Cartridge Error" message asking to reinstall the cartridge.  This happens over and over with cartridges from different vendors.  A case was opened with HP and they confirmed that aftermarket cartridges will no longer be accepted in HP printers.  They said it was not the intent of the firmware update, but a bug in the update.  They said reverting to a previous version of the firmware was not possible and I am  stuck with using the costly HP cartridges.  A new update may fix it in the future as happened in the past, due to a class action suit by customers.  It will be interesting to see how soon HP will act on it as they are now  generating boatloads of profits on cartridge sales in the mean time.  Do not buy an HP printer if you plan to use aftermarket cartridges.

[kevin-t]

@GpaKen

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[LindaL19]

HP Officejet Pro 8720 , Windows 10, Will not accept clone ink cartridges. 

I understand HP has been sued over this very issue.  So why is it after the last printer update I can no longer use a stock of clone ink cartridges?

I would like to know how to work around this unfair problem.  Thank you.

[kevin-t]

@LindaL19

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.