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‎02-26-2014 04:23 PM

HP Recommended
But make sure ALL HP S/W is purged BEFORE update
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‎02-28-2014 07:59 AM

HP Recommended

Did they solve the scanning problem with all in one 4500g510 ? It was supposed to be fix today .Apparently there is no update avalaible right now for the scannong problem:-(

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‎02-28-2014 08:00 AM

HP Recommended
there s no update....:-( no yet
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‎02-28-2014 08:42 AM

HP Recommended
See support.apple.com/kB/ht3669 - that shows scanning fixed in HP printer software update 2.16.1.
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‎03-01-2014 06:25 AM

HP Recommended

i can't find it.... The latest update wasn't work with Mavericks:-(

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‎03-03-2014 07:47 AM

HP Recommended

C4780 - Mac OS 10.9.1.......

Last week Mac update.. since many issues. - Scanning ……No, or black image.   As directed in HP Support Forum

I trashed HP Folder in HD- Downloaded / installed HP Printer Driver 2.16.1 - Will print fine but now no HP folder in HD/Applications.  No HP Scan, HP Install, Uninstall, etc.    No way to  scan at all now .  Attempted many Forum suggestions with no success.  I tried Image Capture, whatever that is.  It says no scanner connected.   P/S pref shows a Scan button………..nothing happens ....‘Open Scanner’ window says “failed to open session on the device

Network Diagnostics show WiFi with all Status green, except server which is Red. After restarting, 'cannot find server appears again.' with -  “this computer appears to have a working internet connection, but cannot find photosmart C4700 series(58B21A._pdl-datastream._tcp.local.” You  may have address incorrect.

 

It seems I should have a HP folder in Applications as before.  If true, how do I do that?  Should I reinstall original CD with Snow Leopard?

and where do you find answers?  I can not even locate my initial posts a few days ago...??

thanks

c

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‎03-03-2014 08:00 AM

HP Recommended

I think i am going to sell my all in one and never gonna spent one cent with HP products, too bad

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‎03-03-2014 08:45 AM

HP Recommended

OK, so this is what I did after recent Apple HP Printer Update 2.16.1:

 

  • Deleted ALL HP software
  • Deleted HP printer
  • Added HP printer again

 

If you then open System Preferences, Printers and Scanners, and then highlight your printer, options of Print and Scan should both be visible.

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‎03-03-2014 09:49 AM

HP Recommended
After all I have done, I tried your simple process and it worked.
Not sure if your simple solution was all I needed or merely the final step......... Thanks very much...........
Cin1
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‎03-03-2014 04:22 PM

HP Recommended
Oh.... And if using Mavericks NEVER install any HP s/w again! Use only what comes in Apple s/w updates.
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