HP Smart 5100 series - print error status

[KA001]

Test print worked, print works when I print from the app. However, printer goes into error status when i try to print directly from word.

[A_Gayathri]

Hi @KA001,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the printer works fine when using the HP Smart app, but there's an issue when printing directly from Word. This can sometimes be related to the print settings or a driver issue. Here are a few steps to try:
 

Check the Print Queue: Make sure there are no stuck print jobs in the queue. Go to the Devices and Printers section in Control Panel, right-click on your printer, and select See what's printing. If there are any stuck jobs, cancel them and try printing again.

Set Default Printer: Ensure that the HP Smart 5100 series is set as the default printer. Sometimes, Word may try to use a different printer, causing the error. Go to Devices and Printers and right-click on your HP Smart 5100 series printer, then select Set as default printer.

Update or Reinstall Printer Driver: There could be an issue with the printer driver when printing from Word. Try updating the driver through the HP website or by using the Device Manager:

• Right-click on Start, then select Device Manager.
• Expand Printers, right-click on the HP Smart 5100 series, and select Update Driver.
• If updating doesn’t help, you can uninstall and reinstall the driver.

Reset Printer Settings: On the printer, you can reset the network and/or settings to clear any possible configuration issues that could be causing the error.

Word Print Settings: Check the print settings in Word. Make sure the selected printer is correct and there are no conflicting settings (e.g., different paper sizes or print quality settings).
 

Let me know if any of these help or if you need further assistance!

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KA001 · Accepted solution]

I uninstalled and reinstalled. It worked this time. Thanks 

[A_Gayathri]

HI @KA001,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support