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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-09-2025 11:36 PM

HP Recommended

My printer was working this morning and now when trying to print it has error of a Printhead Problem, I have followed the instructions to check issue & also tried to reset but issue still remains.

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1 person had the same question
1 REPLY 1

‎10-14-2025 07:43 AM

HP Recommended

Hi @Ellecar,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP Smart Tank 7605 printer is showing a Printhead Problem error even after following the instructions and attempting a reset. Let’s go through a few steps to check what could be causing this.

a. Power Off and On
 - Turn off the printer and unplug it from the power source for about 30 seconds.
 - Plug it back in and turn it on to see if the error clears.

b. Remove and Reinstall Printhead
 1. Open the printer’s top cover to access the printhead.
 2. Carefully remove all ink cartridges.
 3. Gently lift the printhead out following the instructions in the user manual.
 4. Check for any obstructions, dried ink, or misaligned cartridges.
 5. Reinstall the printhead and cartridges, making sure they click firmly into place.

c. Clean the Printhead Contacts
 - Use a lint-free cloth lightly moistened with distilled water to clean the copper or gold contacts on the printhead and inside the printer carriage.
 - Make sure the contacts are dry before reinstalling.

d. Reset the Printer
 1. With the printer powered on, unplug it from the wall.
 2. Wait 60 seconds, then plug it back in and power it on.
 3. Check if the printhead error persists.

e. Test Printing
 - Try printing a test page or alignment page from the printer menu.
 - If the error continues, remove and reseat the printhead again, ensuring proper alignment.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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