09-07-2020 05:39 AM - edited 09-07-2020 05:48 AM
Hello! so my printer was saying a 'printer' jam was occurring, upon inspection I could see the printer cartridge cradle was not moving towards the centre of the printer with the lid open, so I suspected it was that what was jammed. There is no paper jammed in the printer.
What I think is either the encoding wire or a flat wire looked to be stuck down the right-hand side of the printer cartridge cradle. So I removed it stupidly and now have no idea to fit it back in and can't locate pictures online.
Does anybody with a HP Tango know how this flat wire is supposed to fit on the right side of the cartridge cradle? it was weaved in and out a couple of parts of the plastic on the side of the cradle.
Manufacturer Warranty is expired. Printer is turned off and I have managed to get the cradle in the middle so I can access it. Help really appreciated if anybody can.
09-09-2020 12:54 PM
Welcome to the HP Support Community.
I recommend you to contact the HP Support Team regarding this.
Note: Select the country accordingly to get the contact details for support.
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I am an HP Employee
09-10-2020 09:20 AM
Ok that's fine, so if in the UK who do I ring or email to book in a repair?
If I follow the link above I get to these options:
1. Online Support (virtual agent)
2. HP Support Community
3. HP Paid Phone Support (Fee Based)
09-11-2020 12:49 PM
Please reach the HP Phone support team-
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill the web-form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Have a great day!