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Message 1 of 6
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HP Tango - flat wire/encoding wire has come out? help?

HP Recommended
HP Tango 2RY54B
macOS 10.14 Mojave

Hello! so my printer was saying a 'printer' jam was occurring, upon inspection I could see the printer cartridge cradle was not moving towards the centre of the printer with the lid open, so I suspected it was that what was jammed. There is no paper jammed in the printer.

 

What I think is either the encoding wire or a flat wire looked to be stuck down the right-hand side of the printer cartridge cradle. So I removed it stupidly and now have no idea to fit it back in and can't locate pictures online.

 

Does anybody with a HP Tango know how this flat wire is supposed to fit on the right side of the cartridge cradle? it was weaved in and out a couple of parts of the plastic on the side of the cradle.

 

Manufacturer Warranty is expired. Printer is turned off and I have managed to get the cradle in the middle so I can access it. Help really appreciated if anybody can.

 

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HP Support Agent
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Message 2 of 6
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HP Recommended

@nOdeity

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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Ok. I have to pay for support?

 

Virtual agent won't be useful. The community is this and you've directed me elsewhere. The only remaining option is paid 'HP Phone Support (Fee Based)'?

 

Thanks,
Martin

 

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HP Support Agent
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HP Recommended

Since it is a hardware issue there will be charges for repair. You do not have to pay to speak to someone to setup the Service since no Troubleshooting is required here

KrazyToad
I Am An HP Employee

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Ok that's fine, so if in the UK who do I ring or email to book in a repair?

 

If I follow the link above I get to these options:

 

1. Online Support (virtual agent)

2. HP Support Community

3. HP Paid Phone Support (Fee Based)

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Please reach the HP Phone support team-

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

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