HP all in one 6520 original ink cartridge appears to be damaged or missing

[cariendebakker]

Hi everyone,

I just installed 4 new original 364 HP cartridges on my all in one printer 6520. The black one get's the message ' ink cartridge appears to be missing or damaged'. 

- I've tried to reinstall the old cartridge I was using, but I got the same error, whereas before it worked;

- I've reinstalled this new cartridge several times;

- I've reset the printer twice (unplugged for more than 60 seconds);

- I put the printer on and off at least 8 times (getting desperate).

The cartridge doesn't appear to be damaged when you look at it. 

What to do, what to do?  

Thanks!

Carien

[Raj1788 · Accepted solution]

@cariendebakker

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

Appreciate all your time and efforts,

If you have tried all the steps in this link: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-6520-e-all-in-one-printer-series/51690...

I have sent you a private message, for the service option that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!