HP c4480 wll not print in duplex after last windows 10 update

[RU_12-321]

This printer has been working perfectly for a number of years. After the lastest update to Windows 10 home edition I am no longer able to print in duplex. There doesn't seem to be any work around. The printer has been "greyed" out and there are three Micro Soft printers showing performing various functions. In additions the number of choices for scanning has been reduced. I no longer seem to have control over my HP printer using HP software.

[Jeet_singh · Accepted solution]

Hi @RU_12-321,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!  I came across your post and wanted to assist you. I understand you are having issues with duplex not printing after the recent Windows 10 update. Don't worry as I have a few suggestions which should help you resolve this issue.

Let's try these steps here to Uninstall and Re-install the printer drivers:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL30107/mp-109096-2/PS_AIO_03_C4400_NonNet_Full_Win_WW_140... and install the updated printer software

15.) Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

Now go ahead and check the settings, 

• Go to Control panel – Devices and printer.
• Right-click on Photosmart C4480 and select “Printer properties”.
• Select the “Device settings” tab.
• Ensure that the “Duplex unit” is set to “Installed” rather than “Not installed” and save the settings.
• Now again give a right-click on the printer icon and select “Printing preferences”.
• If a "Printing shortcuts" tab is available, select the "Print on Both Sides" or "Two-sided (Duplex) Printing" option.
• If “Printing shortcut” is not available, click the “Layout”, “Features”, or “Finishing tab”, depending on which tab displays in your driver version.
• Locate the "Print on Both Sides" or "Two-sided printing" menu or option, then select the binding or page flip option depending on if you want the document to read like a booklet or a tablet and save the settings.

Let me know how that pans out,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[RU_12-321]

Hello Jeet,

thank your very much for your detailed response to my query. I will have to consider this because it might be a little bit too complicated for me. However I have downloaded the software and driver that you suggested. It will take a little time for me to work up the courage to do this! I really like my C4480 and it has given me excellent service and I always purchase genuine print cartridges from HP directly. Apparently this is now a common problem as evidenced by the queries on Google.

Now, one very important comment and perhaps you can direct this to the proper area: I received five (5) e-mail replies to my posting all saying they were from HP and to my chargrin, they were all spam/phishing e-mails. I did call one number because they looked so genuine with HP logos etc and then I realized what was happening and I hung up right away. I do still have the e-mails here on my system. 

As a result I was relucant to deal with your e-mail however I am very pleased that I did.

Again, many thanks for your excellent help. Kindest regards,

Larry Thivierge

[Jeet_singh]

Hi @RU_12-321,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

However, you are having concern with fraud call, I have found a wonderful document which should help you with this concern, click here

More over, I'm going to  escalate your concern to HP’s Support Team in your region to have it reviewed for available options if any.

You should be contacted within 4 business days (Excluding Holidays & Weekends).

Response times may vary by region.

Please send a Private Message, if you aren’t contacted within 4-5 business days.

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Regards,

[RU_12-321]

Good morning Jeet,

I have one brief follow up question to your instructions and perhaps it may be something that I have missed.

In step 15, "Connect the USB cable.....". In examining the other steps I didn't read anything about disconnecting the USB cable unless it is in the instructions you go through when you are removing the printer via the uninstall process. I want to make sure that I do everything in proper sequence.

Again thank you very much for your help, especially the detailed instructions that you have provided.

And as well, thanks for your information regarding the spam mail too.

Kindest regards,

Larry

[Jeet_singh]

Hi @RU_12-321,

Thank you for getting back to us,

As I understand you have a question regarding steps 15. Don't worry I'll be glad to help you with this.

It's always recommended to disconnect the USB cable first from the printer and PC before uninstalling the printer.

I hope this answers your question. Let me know if you need any further assistance. I'll be more than happy to help.

Regards,

[RU_12-321]

Great, Jeet and good evening,

and thanks very much. I rather suspected that but to be on the safe side I thought it better to check.

You've been most kind and helpful for which I am grateful and pleased.

Enjoy the rest of your week, kindest regards.

Larry

[Jeet_singh]

Hi @RU_12-321,

I'm glad to hear I was able to contribute towards resolving the issue and finding the solution you were looking for.

If you need any further assistance, please don't hesitate to reach out to us again.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂
Regards,