HP deskjet 2630, forgotten EWS password. How to restore factory settings?

[DavidSMP]

@TomaszDwrwal,

I read the quick reply. It is great to have you back. As both @MKazi is out for the day I am responding on his behalf. I will give you step by step instructions to contact HP phone support.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

This should help you contact HP phone support. I will also send you a private message with the HP phone support number, If you live in the US or Canada, then you could contact them for them to assist you in real time.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[TomaszDwrwal]

As I mentioned before, I am not able to contact HP by phone. Since I am forced to thorough explanations, I inform you that I am a deaf person. How do you think I should contact HP over the phone?

Is online contact for HP in 2018 such a problem? Do we have the 80s that everything has to be taken care of on the phone?

I repeat the previous words and I am still asking for help regarding the printer. Let somebody forward this case to the right employees at HP.

The printer is under warranty. Unfortunately, the only help from HP for now is use your phone. Very funny when you are deaf.

[DavidSMP]

@TomaszDwrwal,

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[TomaszDwrwal]

Thank you.

So now I am waiting for contact.

[TomaszDwrwal]

---

@TomaszDwrwal wrote:

So now I am waiting for contact.

---

Months passed and the problem was not solved. The level of support HP provides is tragic !!!

[Hammersley65]

I'm on the phone to them now. Slight variance, i turned off secure pages and now i cant turn back on because it needs secure pages to be able to turn on secure pages. the only solution is a factory reset. i cant do a factory reset because that requires secure pages,

To be honest, i'm begining to wish I was deaf

[TomaszDwrwal]

---

@Hammersley65 wrote:

I'm on the phone to them now. Slight variance, i turned off secure pages and now i cant turn back on because it needs secure pages to be able to turn on secure pages. the only solution is a factory reset. i cant do a factory reset because that requires secure pages,

To be honest, i'm begining to wish I was deaf

---

HP support is a joke.

I have been struggling with the problem for months and they are not willing to solve it. They sell a defective product that is badly designed and later do not want to deal with it!

Here is the lack of a working solution. In some cases, they even provide solutions that are completely intended for another model.

I have twice received a message from a person from HP on PM asking me to provide additional data, so I forwarded all data. And the person from HP wrote back that he had forwarded the case to proper support and let him know if the support would not be written within a working week.

Unfortunately, absolutely no contact with HP support despite the passage of months. Like a conversation with a wall. You can write and write and no reaction. In a normal company, someone would have lost their jobs long ago. But not in HP, here the customer is ignored!


The best solution for the future Never buy HP products !!!

[Hammersley65]

I have bypassed my problem by installing a 2003 version of Firefox and ignored all of the warnings to trigger a factory reset within the EWS. 

It is ridiculous that I have had to go to those lengths.

I was told that if I hold the colour print and cancel buttons down with the printer off and then power on it would perform a factory reset. Of course it didn't!

When I was told that a factory reset doesn't reset everything I laughed. Factory rest sets all the setting back to how it left the factory or its no a bloody factory reset. 

I have told them what they need to do, which is to issue a firmware update so that a proper factory reset can be instigated with a combination of button presses. They won't listen of course!

[ronron76]

Good game for you.But how did you do after updating the firmware?

[Boston158]

Printer will not print emails from my iPad