HP deskjet 6980 wireless printer issues

[jimallyn]

My HP Deskjet 6980 wireless printer has started to lose its wireless connection to my Dell XPS 13 lately.  I have had it connected wirelesly to the XPS for many years but in the past 6 months it has begun to go offline fairly regularly.  I then have to remove and reinstall it.  When I use the WIN 10 application to install the printer it cannot find the HP as a wireless printer I then have to tell the system what the address of the printer is and then it will install it.  I am beginning to think that the wireless system in the printer is starting to go out.  Any advice is helpful.

[Barachiel]

Hi @jimallyn ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!

[jimallyn]

Hello Barachiel and thank you for responding.  I have used the HP Print and Scan Doctor and it doesn't find any issues.  I have used the Windows10 system to remove the printer and reinstall it.  The Windows 10 system will not discover the 6980 printer as a wireless device so I have to search for the printer's Hostname "HP6F8315".  It then finds the printer and installs it.  After which it works fine for a few days and then goes offline again and I have to restart the process.  As I emntioned earlier everything seemed to work fine for many years but has just started acting up in the last 6 months.  That is why I was wondering if the"wireless device" in the printer is starting to go bad.  Next time it goes offline I will run the Scan Doctor again and see what happens.

[Barachiel]

Hi @jimallyn ,

Thank you for the replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards, 

[jimallyn]

Happy New Year Barachiel,

Well the printer wouldn't connect wirelessly again this morning.  The first thing I did was run the HP Scan/Print Doctor.  It recognized the HP6980 as a printer device but it would not connect to it.  I asked the software to "retry" and it connected this time.  I don't know if that tells you anything.  

I get a sense that the wireless connection in the printer might be going out since it seems to be happening on a regular basis.  Is there a way to check that?

Jim

[Barachiel · Accepted solution]

Hi @jimallyn ,

Thank you for responding,

It's great to have you back 😉

I would request you to keep it under observation for a couple of days and get back to me, If it happens again.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards, 

[jimallyn]

Hi Barachiel.  I wanted to let you know that the 6980 has been performing fine the last several weeks.  I got to thinking that everytime I uninstalled and reinstalled it using Windows10 it created a new port for the printer so I had about five ports and the 6980 was installed on the latest port.  The ports all had the same configuration and were a duplicate of the last port.  I deleted all the "old" ports and just left the most currecnt port with the 6980 installed and it has been working fine ever since.  I am not techy enough to know if that was the problam but so far its been working.  Thanks for your help.

[Barachiel]

Hi @jimallyn ,

Thank you for responding,

It's great to have you back 😉

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉