HP envy 4520 new black ink cartridge not printing

[nic12343]

I already tried the solutions that the rep gave the others with the same problem.

These links:

https://h30434.www3.hp.com/t5/Inkjet-Printing/cartridge-not-installed-properly/td-p/6567866

https://support.hp.com/in-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c047184...

What good is a printer if I can't use it? I'd like to be refunded if he can't fix the problem, it's really an inconvenience.

[Riddle_Decipher]

@nic12343  I recommend you try the copier as a stand-alone device without a computer and check if that works in color,:

• If it doesn't work, this could be a hardware issue,
• however, if the copier works and yet, the print out from the computer doesn't work in color, you can try the below steps:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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[nic12343]

tried it and still not working.... It's really bothering me, plus  I didn't even used it a lot

[Riddle_Decipher]

@nic12343 I understand this could be frustrating, however, we are here to help, that said, did you click on the link at the bottom for further instructions and go through all the steps? Also, you haven't mentioned if the copier works fine without the use of a computer? please elaborate.

[nic12343]

yes I did, and the copier works without the computer, but it's not using the black ink

[Riddle_Decipher · Accepted solution]

@nic12343 If the copier doesn't use black ink either, this could be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.