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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP firmware blocking use of non-HP cartridges

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03-04-2023 03:14 PM
Printer HP Officejet Pro 6968 will not print due to using non-HP cartridges. A firmware update occurred in Dec 2022 and since then I have not been able to print. I have reviewed others who posed the same questions, but the solutions provided did not work. I uninstalled and reinstalled the printer and smart app, I have taken the cartridges out and re-inserted, I downloaded firmware update from May 2022 thinking it would override the Dec update, but to no avail. Would appreciate help so that I can use the printer again. Thank you
03-06-2023 08:08 PM
What exactly is the error messsage on thee driver or the printer screen?
Most likely you are going to need to contact your supplier of cartridges for support.
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03-08-2023 04:13 PM
If the cartridges are indeed third party I would suggest you contact your cartridge supplier for support.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.