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‎03-04-2023 03:14 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

 

Printer HP Officejet Pro 6968 will  not print due to using non-HP cartridges.  A firmware update occurred in Dec 2022 and since then I have not been able to print.  I have reviewed others who posed the same questions, but the solutions provided did not work.  I uninstalled and reinstalled the printer and smart app, I have taken the cartridges out and re-inserted, I downloaded firmware update from May 2022 thinking it would override the Dec update, but to no avail.  Would appreciate help so that I can use the printer again.  Thank you

4 people had the same question
3 REPLIES 3

‎03-06-2023 08:08 PM

HP Recommended

What exactly is the error messsage on thee driver or the printer screen?

 

Most likely you are going to need to contact your supplier of cartridges for support.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎03-08-2023 11:36 AM

HP Recommended

The error message is Non-HP chip detected. The printer will not print 

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‎03-08-2023 04:13 PM

HP Recommended

If the cartridges are indeed third party I would suggest you contact your cartridge supplier for support.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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