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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎10-03-2016 12:51 AM

HP Recommended
Product: P3010
Operating System: Microsoft Windows 7 (64-bit)

Hi guys,

I am in a small office space where we are 5 people. After a specific person prints a page, the others can't print and we have to restart the printer. It seems that the problem might be from the specific person's computer since he just changed laptops and the same thing happened again. Any suggestions ? 

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‎10-03-2016 03:01 AM

HP Recommended

Okie dokie, thanks for all the prompt replies which you have furnished me.

 

Looking forward to hear good news from you. :generic:

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Appreciate if you mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

View solution in original post

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9 REPLIES 9

‎10-03-2016 01:39 AM

HP Recommended

Hi,

 

You might not have to switch on and off the printer to cancel, you can just do the following to check to see if the previous user have any outstanding job other than the page which he had printed:-

 

HP Laser P3010.JPG

 

If this does not work you might want to try using HP Print and Scan Doctor or HP Support Assistant from the link below from HP Printers - Using HP Diagnostic Tools for HP Printers in Windows:-

 

http://support.hp.com/us-en/document/c02073861?jumpid=reg_r1002_usen_c-001_title_r0002

 

 

Click "Thumbs up"button on the bottom to say "Thanks/Give Encouragement"

Appreciate if you mark the post that solves your problem as "Accepted Solution"
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‎10-03-2016 01:44 AM

HP Recommended

I don't think he had any other previous jobs waiting from his PC. I would try your solution though.However if we have to cancel every time his print request, it would waste a lot of time. 

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‎10-03-2016 01:59 AM - edited ‎10-03-2016 02:00 AM

HP Recommended

I would recommend you to try this soultion on your printer to detect what is the actual problem that your printer is facing while you send a print job from your desk:

 

HP Print and Scan Doctor or HP Support Assistant from the link below from HP Printers - Using HP Diagnostic Tools for HP Printers in Windows:-

 

http://support.hp.com/us-en/document/c02073861?jumpid=reg_r1002_usen_c-001_title_r0002

 

Appreciate that you keep me updated on the status of this problem. It would be best if you are able to capture the printjob status on your computer screen.

Click "Thumbs up"button on the bottom to say "Thanks/Give Encouragement"

Appreciate if you mark the post that solves your problem as "Accepted Solution"
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‎10-03-2016 02:18 AM

HP Recommended

Using the Scan Doctor resulted in nothing...He can't even print now. It sayd that it has a port mistmatch...sorted it...but...it seems it hasn't. I would try to get some screenshots. 

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‎10-03-2016 02:45 AM

HP Recommended

Hi, 

 

Can I check with you is the printer connected to a network or it is directly connected to the person's computer by USB?

 

Try uninstall the printer driver and reinstall the printer driver again by following the steps below:-

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01856207&DocLang=en&docLocale=en_US&...

 

 

Do take note that your colleague's new computer might have different operating system, then he/she will have to download the correct driver from the HP webby by selecting the correct model of printer:-

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdSelector/?javax.portlet.tpst=...

Click "Thumbs up"button on the bottom to say "Thanks/Give Encouragement"

Appreciate if you mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
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‎10-03-2016 02:52 AM

HP Recommended

His last PC was with Windows 7 and this one also uses Win 7. I believe I saw he has a driver from 2009...since I configured automatically the drivers without downloading them from the hp website. The printer is conencted through an Ethernet cable to the router, it's not connected with a usb. I will try installing the latest drivers. 

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‎10-03-2016 03:01 AM

HP Recommended

Okie dokie, thanks for all the prompt replies which you have furnished me.

 

Looking forward to hear good news from you. :generic:

Click "Thumbs up"button on the bottom to say "Thanks/Give Encouragement"

Appreciate if you mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
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‎10-03-2016 07:47 AM

HP Recommended

 I just installed new drivers and the problem seemed that is gone...Will see if it continues.Thanks for the help so far! 

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‎10-03-2016 08:27 PM

HP Recommended
I am most happy to help you, HOORAY....... you have got it all working. Thanks for your continuous support towards HP.
Click "Thumbs up"button on the bottom to say "Thanks/Give Encouragement"

Appreciate if you mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
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