HP not printing in color

[StephJJ1]

Hi

Wondering if anyone can help!

My HP printer has suddenly stopped printing in color. This started after I replaced an empty color cartridge (I have done this many times before with no issue)

I have tried to change my "printing preferences" but the option to select color has disappeared (it was there until I reinstalled the drivers).

Both black and color cartridges are full.

I have deleted the printer and all the software and drivers, and reinstalled multiple times.

I have done alignment, testing print quality etc. 

I have followed all the troubleshooting steps available but nothing seems to be working.

If I remove the black cartridge from the printer, it then prints in color but as soon as I put the black cartridge back in again, it doesn't print in color any more.

I have no idea what else to do and it is driving me crazy! Does anyone have any other suggestions?

[Mans]

@StephJJ1 

Hello,

What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.

If the printer is connected to the network, there may be a problem with the print port.

In order to solve this issue, please configure a new Port as follows:

1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
4. Select Standard TCP/IP Port and click New Port....
5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
6. Once the port is added, click Finish and close all windows.
7. Try to print.

I remain at your disposal in case of need.

Best regards,

[StephJJ1]

Hi Mans

Thanks for your response.

It is a Deskjet Ink Advantage 4675.

I tried your suggestion but it did not seem to help.

Any other suggestions please?

[Mans]

@StephJJ1 

Thanks for your return,

In order to palliate this incident, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP DeskJet Ink Advantage 4670 series Basic Device Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP DeskJet Ink Advantage 4670 series folder in the way:

• C:\Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

1. On the keyboard, tap the Windows and X keys simultaneously.
2. Click Windows PowerShell (Admin), and then Yes.
3. Type net stop spooler, then press Enter.
4. Rename the file.
5. Type net start spooler, then tap Enter.

5. Launch a new the printer installation with the HP DeskJet Ink Advantage 4670 series Full Drivers and Software.
6. Try to print.

I remain at your disposal in case of need.

Best regards,

[StephJJ1]

Hi Mans

Thanks for the response.

I followed your suggestions but it has not fixed the problem. It still does not print in color.

Please assist further.

[Mans · Accepted solution]

Hi, @StephJJ1 

In order to palliate this issue, please try the following solution:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click HP DeskJet Ink Advantage 4670 series, then Remove device and Yes.
4. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
5. Type printui /s /t2, then press Enter. The Print Server Properties window opens in the Drivers tab.
6. Select HP DeskJet Ink Advantage 4670 series, then click Remove..., and then select Remove driver and driver package.
7. Click OK, then Yes, and then Delete.
8. Restart the computer.
9. Launch the printer software installed on the desktop and click Connect a new printer.
10. Select Manual Setup, then Next, and select Wireless, and then Next.
11. Select name printer, and then Next.
12. Follow the on-screen instructions to complete the printer installation.
13. Try to print and scan.

I remain at your disposal in case of need.

Best regards,

[StephJJ1]

Hi Mans

The above solution worked. Thank you so much for your help!