HP officeJet Pro 8720 Cartridge error message "older generation" cartridge

[Jen8720]

I've had this printer for 2 years and have been using the same cartridges in it since I bought it. Today when I had to change 2 of them out, all of the sudden it says that my cartridgess are an older generation cartridge that can't be used with my model.

 Please explain how to fix this.

[Kumar0307]

@Jen8720, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the new replacement ink cartridges due to this error. Apologies for the inconvenience caused. To assist you better,

• What is the exact error message and where do you see this error?
• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[fosbjohn]

Jen what did they do to fix this?  I have literally the same issue.... seems fraudulent!

[Chris1434]

I have the same issue. These cartridges are not older than my printer and are genuine HP and they are recognized as genuine when I installed them.  I have used them before.  What did HP change?  Please send me a PM with what info you need. 

[JanSco]

I am having the exact same issue.  Interesting that there seems to be a trend in the complaints happening in December of 2021, perhaps due to a software update (glitch)?  I have not been able to identify a fix for this.  When I removed the brand new HP cartridge that started the problem and reinserted the old one, it worked fine.

Not willing to throw away the inventory of brand new HP ink cartridges.

Can anyone help?

[JamesCN]

I have the exact problem.  Do we have a solution yet?

[Kumar0307]

@JamesCN

Are you using HP inks? 

Kindly check the 'End of warranty' date on the ink cartridge. It could be mentioned on the ink cartridge or its packaging.

To know how to check this information, refer to - Ink Supplies Limited Warranty (Scroll down till you see the images)

Send me these details via a private message. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for further assistance.

[TYL1234]

I have the same issue.  I have a HP 8715 Printer.  I bought a 2-Pack of 952XL Black Cartridges for the printer from COSTCO.  I just finished using the first cartridge, and when I installed the 2nd Cartridge from the same package, I got the message "Older Generation Cartridge" and it is not working.  This is totally unacceptable, what kind of rip-off is this?  You are wasting my time and it is very frustrating.  How can I get my second cartridge to work?

[Kumar0307]

@TYL1234

I understand your concern. Let me escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Bigjake10]

I am having the same problem as everyone else.  We had some cartridges that we tried and they didn't work. My wife went to Staples just now and spent a fortune on HP inks and the same problem.  It seems like this is a reason to get rid of the machine.