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‎12-23-2017 11:46 AM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer series
Operating System: Microsoft Windows 7 (64-bit)

My printer has lost its IP address. When I print a wireless network test result sheet it says the IP address is 'not applicable'.  I also get  a FAIL under 'No Filtering' but I've gone in and looked at my router and there is no filtering turned on.  I've also tried the HP Online printer help and cannot seem to fix these problems.  Help!

28 people had the same question
2 REPLIES 2

‎12-23-2017 12:06 PM

HP Recommended

Reset the printer back to default.

 

Restore network settings to default settings.

1. Press the Wireless button to access the Wireless Status menu.
2. Press the button next to Settings to access the Wireless Settings menu.
3. Select Restore Defaults.
4. Confirm selection to restore defaults.

 

Now go back and run the Wireless Setup Wizard from the front panel to connect your printer to your routers SSID with password.

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‎12-26-2017 09:06 AM

HP Recommended
OK I tried that as well and it doesn’t work any better. Same issue still.
3 people found this reply helpful
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