HP smart app Fax sending issue

[Zulfiqar2]

Hello, 
I have been using HP smart app's "Mobile fax" feature for last two years. As per my fax sending history I have sent around 230 faxes so far. Suddenly for last couple of months  I have not been able to send fax. It gives me the following error.

"Something went wrong!" 

It seems that an error has occurred before  the sending process. Please, try to send your fax again.

Try again

Cancel Fax

Can you please help me to fix this issue. I haven't been able to send fax after Feb 02,2024. 

[Dragon-Fur]

@Zulfiqar2 

Welcome to the HP Community --

From what I've been able to glean from the posts on same subject, the "Trial" kicks you out after 2 years.  That means:  After two years, "your" trial period is ended.

Unless HP ever moves toward making this a permanent (and paid subscription) model, you will have to find other means of faxing.

If you are in a region where there are electronic fax options for purchase or subscription -- and you feel you can trust the source providing the service -- perhaps look into that option.

I understand -- everyone hates "No".

References / Resources

HP Smart – Mobile Fax – Information, Sign-up, Terms of Service  

Android, Apple iOS, iPadOS, macOS, and Windows 10

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section:

• For example, FAQ > Section What does the Mobile Fax service cost? 
  • Please review the Terms of Service by clicking here
• Below section FAQ > More FAQs

“More FAQs” calls this document - READ

•  HP printers - Using Mobile Fax (HP Smart app)
  • Section “What are the Mobile Fax requirements?”
  • Section for “What if a 'Delivery Failed' or an 'SFAPI' error displays?”
• HP Mobile Fax - Error Codes Troubleshooting

Video Example

•  HP Deskjet Plus 4140 |4152 |4155 |4158 printer: Using the Mobile Fax

-- HP Mobile Fax – The Never-ending Trial –

HP Mobile Fax trial period might refuse to provide service after a two-year period. 

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