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‎02-02-2023 11:22 AM - last edited on ‎02-02-2023 11:53 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

Tried repairing and resetting the HP Smart App; uninstalling/restarting/reinstalling HP Smart;  completely uninstalling everything related to that printer/ restarting/ reinstalling and still when I try to open HP Smart, all I get is the initial blue screen for about 30 seconds then the whole thing just disappears.  Also tried installing just the driver package for the printer instead and it is having troubles installing the printer on a wifi connection.  

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1 person had the same question
2 REPLIES 2

‎02-05-2023 06:05 PM

HP Recommended

Hi @--7740 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing cartridge issues with HP OfficeJet Pro 7740 Wide Format All-In-One Printer.

 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎02-13-2023 06:12 PM

HP Recommended

NO I am NOT having cartridge issues.  Read the post again.  The Issue is that HP Smart will NOT open.   Also the very name of this post..........also have updated the firmware on the printer as well.  

Thanks 

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