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HP OfficeJet Pro 7740 Printer

I just purchase the 952 XL Black Ink Cartridge from HP.  The color cartridges already in my printer are just standard HP color cartridges.  The new cartridge when installed is giving me a message Depleted cartridges must be replaced to resume printing.

When I remove it and replace the old one I still get the same message Depleted cartridges must be replaced to resume printing.  The only cartridge the system told me was depleted was the black.  Is there a problem using xl and stardard cartridges together?  

2 REPLIES 2
HP Recommended

You can use XL and standard cartridges together without any issue.

Check for colour cartridges they might be depleted too especially if they are the one you received with the new printer ( setup ink cartridges). Remove any colour cartridge, gently shake it in your hand, you should feed liquid ink inside cartridge if there is no liquid movement that ink cartridge is depleted, repeat for others colour cartridges and replace ones that are empty.

 

 




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Hi,

What cartridges the error message refers to? You would see a colored circle for each cartridge it refers to. (K=Black, M=Magenta, C=Cyan, Y=Yellow)

 

Your printer can work with standard and XL cartridges together, but all 4 cartridges must have  some ink available.

 

I suggest confirming the measaage, swipe down your finger from the top of the screen, clock the ink drop icon and evaluate all the cartridges level.

Rrplace any empty cartridge and have a replacement cartridge available for any low ink level cartridges:

https://support.hp.com/lt-en/document/c04331666

 

Shlomi

 



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