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‎01-06-2021 01:20 PM

HP Recommended
Product: HP2630

ERROR MESSAGE ENVELOPE WITH INK DROP FLASHING.PRINTER WONT PRINT.HAVE BEEN THROU NORMAL TROUBLESHOOTING PROCESS.

 

Please don't give me the standard response - the icon is not described in any of your manuals?

 

What is it?

What does it mean?

how do I get the printer to work?

 

We had instant ink account, but cancelled the subscription. Just changed the cartridge today and printed 5 pages and now it has stopped, please help urgently 🙂

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5 people had the same question
1 REPLY 1

‎01-11-2021 11:24 AM - edited ‎01-11-2021 11:25 AM

HP Recommended

@WillW66, Welcome to the HP Support Community!

 

The ink drop icon is related to Instant Ink. If the printer is not enrolled in Instant Ink, make sure both the ink cartridges used in the printer are not Instant Ink cartridges.

Use regular HP ink cartridges.

 

Restart the wireless router, the printer, and the PC

 

Turn off web services

Click here to know how to turn off web services. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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