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HP Recommended
Microsoft Windows 10 (64-bit)

Our printer is less than 2 months old from new and has its original HP cartridges fitted.

 

Last week it stopped printing. There is ink in both cartridges but nothing is happening when we try to print. I have tried cleaning the printer heads but that hasn't improved matters.

 

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Basic Troubleshooting

Check the connection status between your printer and your PC.
Ensure the printer, the PC, and the network or cable are correctly connected.
Restart your HP printer. Power it off and unplug the power cord. Let it be like this for a few minutes. After that, plug in the cable, power on the printer, and check if it works.

 Start Windows Services Status.

Note: This fix is for those using a printer series with a WSD port.

Press Windows + R to open the Run window.
Type services.msc and press the Enter key.
Look for Discover Host Provider and Discovery Resource Publication.
Right-click > Properties > under Startup select automatic > Ok
Check the printer status to see if it helps.

 

Hope this helps,
John

View solution in original post

2 REPLIES 2
HP Recommended

Basic Troubleshooting

Check the connection status between your printer and your PC.
Ensure the printer, the PC, and the network or cable are correctly connected.
Restart your HP printer. Power it off and unplug the power cord. Let it be like this for a few minutes. After that, plug in the cable, power on the printer, and check if it works.

 Start Windows Services Status.

Note: This fix is for those using a printer series with a WSD port.

Press Windows + R to open the Run window.
Type services.msc and press the Enter key.
Look for Discover Host Provider and Discovery Resource Publication.
Right-click > Properties > under Startup select automatic > Ok
Check the printer status to see if it helps.

 

Hope this helps,
John

HP Recommended

John, thanks for your help.

 

Between me typing up my  message and bedtime, my partner managed to get it printing again.

 

I have n idea what he did but will keep your reply for future problems.

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