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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Macran
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HP3830 message to reinstall or replace ink cartridge

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HP 3830 all in one
Microsoft Windows 10 (64-bit)

HP 3830 inkjet all in one printer 5 years old all of a sudden tri color ink cartridge will not work, tried two this week after printing one time it says cartridge failed replace or reinstall. I thought the cartridge was bad, but now I think it is the printer why would I have two bad cartridges in a row and they look fine. I have tried unplugging it and cleaning it and nothing seems to work and of course it will not print at all it pretends to print but nothing shows on paper. 

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sandytechy20
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@Macran

 

Welcome to the HP support community.

 

Make sure the ink cartridge carriage moves freely

  1. Turn on the printer.

  2. Open the exterior door.

    Image: Open the exterior door

  3. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.

  4. Open the ink cartridge access door.

    Figure : Open the ink cartridge access door

    Image: Opening the ink cartridge access door
  5. With the printer turned on, disconnect the power cord from the rear of the printer.

  6. Unplug the power cord from the power source or electrical outlet.

       WARNING: 

    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

  7. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

       CAUTION: 

    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

  8. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.

    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

  9. Remove any loose paper or obstructions you find.

  10. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side.

  11. Close the ink cartridge access door.

    Image: Close the ink cartridge access door

  12. Close the exterior door.

    Image: Close the exterior door

  13. Pull out the output tray, and then the tray extender.

    Image: Pull out the output tray and tray extender

  14. Reconnect the power cord to the rear of the printer, and then turn on the printer.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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