HP4155e non-operational with F on display panel

[k9s4me]

I have seen this reported before, but have never seen a clear cut resolution. This morning my printer was in this state. I guess something happened overnight, but not sure what. I have powered printer off and back on numerous times and that hasn't changed anything. As soon as printer is powered back on, it displays the F on the display panel and I can't print to the printer. Printer displays on my computer as offline. I go through all the offline troubleshooting and that doesn't change anything either. So, right now I have a useless printer. Can someone please help me resolve this issue so that I can an operational printer again? I just purchased it new in Sept 2023, so it just doesn't make sense to be non-operational so soon. And since others have report the F issue before I would think that HP would have some advice to offer to resolve. I look forward to hearing from someone that can help me get my printer working again. 

[Raj_05]

Hi @k9s4me,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP DeskJet 4155e printer. The "F" on the display panel typically indicates a hardware or firmware problem. Here are some steps you can try to troubleshoot and resolve the issue.

Check for Paper Jams:

• Make sure there are no paper jams or obstructions in the printer. Open all access doors and remove any stuck paper.

Power Cycle the Printer:

• Turn off the printer, unplug it from the power source, and wait for about 30 seconds. Plug it back in and turn it on.

Update Firmware:

• Check if there are any firmware updates available for your printer on the HP website. Updating the firmware might resolve compatibility issues.

Reset the Printer:

• Perform a factory reset on the printer. This is usually done through the printer settings menu. Refer to your printer manual for instructions on how to do this.

Reinstall Printer Drivers:

• Uninstall the printer drivers from your computer and reinstall them. You can download the latest drivers from the official HP website.

Check for Software Conflicts:

• Ensure that there are no conflicts with other software or antivirus programs that might be causing the issue. Temporarily disable antivirus software and check if the problem persists.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[k9s4me]

I have tried most of these things and some of these things I am unable to do because the printer is really non-operational and not communicating. So, how am I supposed to update firmware if the printer isn't communicating? I have only had this printer since September and it is now completely useless. I am losing my patience on getting this fixed. I went and ordered another 4155e and am getting ready to setup it up because I signed up for Instant Ink and have lots of ink to use up, but if this next 4155e fails in an unreasonable amount of time I think I will have to change brands. I have already polled my Facebook Friends and many of them highly recommended the Epson Eco Tank. I guess only time will tell. I feel like no one really has a clue how to resolve this matter. I feel that I am jumping through hoops, but everything thus far has been in vain. 

[Raj_05]

Hi @k9s4me,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support