HP6020e Printer lid will not open

[MickT19]

I need to replace the cartridges, however the printer lid will not open. I have tried rebooting and updated the firmware. I can open it a little but then it stops and I get a chime and yellow light. I do not want to force it as it feels as though it will break 

[VikramTheGreat]

Hi @MickT19,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It’s right not to force the lid on your HP ENVY 6020e — that chime and yellow light are signals from the printer that something isn’t aligned correctly or that it's detecting resistance in the mechanism. Here's how to safely proceed:

How to Access Ink Cartridges on HP ENVY 6020e

Important: The ENVY 6020e has a cartridge access door, not a full lid that lifts like some older models.

📌 Step-by-Step Instructions:

1. Power on the printer — the cartridge carriage won't move unless it's on.
2. Open the front access door (not the scanner lid):
   • Look below the scanner bed.
   • There’s a small notch or grip above the output tray that allows you to lift the inner front cover.
   • This is the cartridge access door — lift it gently until it clicks into place.
3. The carriage should move to the center, allowing access to the cartridges.

If You Hear a Chime and a Yellow Light

This usually means one of the following:

• You're trying to lift the scanner lid or top assembly, which is not designed to open fully on this model.
• The internal sensors detect unusual resistance or movement (such as the top being lifted beyond its range).

Forcing it could break a hinge or trip a hardware sensor, potentially requiring repair.

What to Try Next

If the cartridge access door seems jammed or doesn't move:

• Power off the printer and unplug it for 2–3 minutes.
• Plug it back in and wait until it’s fully on.
• Then gently try opening the inner front cover, not the full top.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support