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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-05-2021 06:41 PM

HP Recommended
Product: HP officejet 7310 All-in one
Operating System: Other

I was in the middle of printing and it stopped and said "Remove and check cartridge on right". I took it out shook it and put it back in and it did not work. I tried a new cartridge and it does not work. I changed the cartridge's next to it and still same message.  Turned it off and on several times with no luck. Please assist. This is for an HP officejet 7310 All-in one

1 REPLY 1

‎04-09-2021 04:25 AM

HP Recommended

@JAR200

 

Welcome to the HP Support Community.

 

Try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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