HP8024e stuck validating please wait

[Dvdrom54]

Hi 

my printer is blocked at startup with the message Validating... please wait. I tried to follow some advices here (removing Power cord ) but nothing solved. Is there any possibility for a hard reset to factory settings please? (If it exists and solves..)

Many thanks

[Garp_senchau]

@Dvdrom54, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Dvdrom54]

Hello

as I wrote, I am totally blocked with the printer. I already tried to remove the power cable from wall socket etc.

The printer is blocked and displays "Validating... Please wait". 

I can't update its drivers, nor restore the factory settings : from my computer with internal IP address or from the application on my smartphone, it says that the printer is busy.

Is there any action on the printer itself to reboot to factory settings please ?

Many thanks

Regards

David

[Garp_senchau]

Hey @Dvdrom54,

Thank you for your response

If your HP OfficeJet 8024e printer is stuck on the "Validating... Please wait" screen, and you are unable to access it via your computer or smartphone, there are a few troubleshooting steps you might try:

Power Reset:

• Turn off your printer by pressing the power button. If the printer doesn't respond, disconnect the power cord from the printer.
• Unplug the power cable from the wall outlet as well.
• Wait for at least 60 seconds.
• Connect the power cable back into the printer and then into the wall outlet.
• Turn on the printer and check if the issue persists.

Performing a Factory Reset via the Printer: Unfortunately, not all printer models have a direct factory reset button. However, if there's an option available on the printer's control panel, you can try the following generic steps:

• Turn on the printer, if it is not already on.
• Access the printer's settings via the control panel. Look for options like "Setup" or "Menu."
• Navigate to "Printer Maintenance" or "Tools."
• Look for an option labeled "Restore Factory Settings" or similar.
• Confirm the action to reset.

Manual Firmware Update:

• Check on the HP support website to see if there is a firmware update file you can download manually.
• Download the update onto a USB drive.
• Insert the USB drive into your printer, and follow any prompts to update the firmware directly from the USB.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,