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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-04-2016 06:15 PM

HP Recommended
Product: HP8620
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have an Officejet 8620 which worked fine for quite a while but for several weeks now it is shown offline all time. The strange part is that I am able to scan and to print test pages from the HP Printer Assistant app.

 

Not sure if that relates but I have a range extender too (which is not used for the printer) and computer and printer are on the same wifi network (printer is not connected through the USB cable).

 

Thanks,

Michael

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-04-2016 07:01 PM

HP Recommended

Hi michael,

 

Sometime it does happen, one thing we could do is to update the firmware, download the basic driver and install

 

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/53...

 

hope it helps!

 

 

View solution in original post

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3 REPLIES 3

‎07-04-2016 07:01 PM

HP Recommended

Hi michael,

 

Sometime it does happen, one thing we could do is to update the firmware, download the basic driver and install

 

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/53...

 

hope it helps!

 

 

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‎07-04-2016 08:24 PM

HP Recommended

Thanks for the quick response UNCWithMe. Installed the driver, rebooted the computer and it works again.

 

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‎07-04-2016 08:51 PM

HP Recommended

You're Welcome  🙂

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