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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Today, I had an issue where the printer (HP8740) would not print.  I checked the printer and saw the black ink was low, but the printer itself was not reporting that the cartridge was empty.  I also did not get any error saying cartridge empty or anything like that.  I changed the cartridge to a new one and the printer printed as normal.  In the past, the printer has always reported a low cartridge prior to being empty.  I did not get that alert in this case.  I don't print often, so I would notice the alert.  

 

I had a recent firmware update a few weeks ago, so I am wondering if this is a bug with the firmware.  I could not find a way to report the issue to HP other than to post here.   Is there a way to report a possible bug in the firmware other than posting here?  Or does someone have a solution to why this didn't report the empty cartridge (which was a genuine HP one, since my printer can't use 3rd party inks.)

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