-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP8740 possible firmware bug -

Create an account on the HP Community to personalize your profile and ask a question
07-30-2025 07:52 AM
Today, I had an issue where the printer (HP8740) would not print. I checked the printer and saw the black ink was low, but the printer itself was not reporting that the cartridge was empty. I also did not get any error saying cartridge empty or anything like that. I changed the cartridge to a new one and the printer printed as normal. In the past, the printer has always reported a low cartridge prior to being empty. I did not get that alert in this case. I don't print often, so I would notice the alert.
I had a recent firmware update a few weeks ago, so I am wondering if this is a bug with the firmware. I could not find a way to report the issue to HP other than to post here. Is there a way to report a possible bug in the firmware other than posting here? Or does someone have a solution to why this didn't report the empty cartridge (which was a genuine HP one, since my printer can't use 3rd party inks.)