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‎10-16-2022 09:37 PM

HP Recommended
Product: HP DeskJet Ink Advantage 3835 All-in-One Printer
Operating System: Microsoft Windows 11

 I have not been using my HP DESKJET 3835 for a while,  When I powered it, I was getting an ERROR CODE 0X0A1C4C38 LIB_NEO C displayed in the front panel.  I noticed that the print cartridges are not moving and got stuck on the right side.  Powering it off and waiting for few minutes before powering it on does not help.  Don't know why the print cartridges got stuck. Need to know how to unlock the print cartridges. 

Category:
1 person had the same question
1 REPLY 1

‎11-04-2022 10:34 AM

HP Recommended

@kookiesam

 

Welcome to the HP support community.

 

I understand that you are getting an 0x0a1C4C38 error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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