HPEncy5020 Print to greetings card

[RoyRob]

Am unable to print to greetings card on HPEnvy5020 (as I could do on previous HP5510 printer) as there is no setting for card on the printer meny and if I try the printer jams. Am I missing something or is this printer unable to print to card?

[Dragon-Fur]

@RoyRob 

The answer is "maybe".

The Datasheet indicates that "card" weight is supported up to 200 g/m2.

The Product Specifications sheets are vague about the definition of "card" media.

One of the Specifications documents indicates Media type "HP cards".

A Quick check shows that this might be a matte card paper rated at 57lb.

The 57lb weight  is well under the Media definition for Index paper type, though, it is apparently meant to define a different kind of "card paper".

Two Models:

Product Specifications for the HP ENVY 5020 All-in-One Printer (Z4A69A)

(This model provides a Paper Handling section - no idea whether this is relevant to the "other" model.)

and

Product Specifications for the HP ENVY 5020 All-in-One Printer (M2U91B)

Possible interpretation:

Printer is not a "print everything" device;  there are indications that "card" paper is perhaps supported with restrictions.

If, for example, the 200 g/m2 weight were indicative of "Index" card Media ( ISO for a particular type of paper)

Look in the Media type (kind of paper) Menu for "Index" card.

OR

Assuming your paper is not heavier than 180 g/m2,  you might choose Brochure Matte.

Will this work?  Unknown.  You might need a printer that can indeed handle a greater variety of Media types (kind of paper) or at least a printer that can handle the "Index" media (200 g/m2 > 110lb) weight.

Sorry for the imprecise answer - the documentation is a bit less complete than is ideal.

If the printer is brand new, consider:

• Take a look at the available information and try to interpret what you read compared to the paper you want to use.
• Consider contacting HP Technical Support - open a case, ask the question.
• Return the printer for one that can handle the type of media you want to use.  For example, consider one of the Officejet Pro printers.  READ about any printer you consider, by the way - printers are not all the same.  Smiling.

Reminders

• Use the serial number of the device to submit the case (do not post that information here).
• In those areas where Chat is an option, Chat service hours are likely restricted.
• Chat is not available in every region.

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• USA / Canada:  Regional contact information is displayed after you submit an online case.  Use the serial number of the device to submit the case to HP.

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP ENVY 5020 All-in-One Printer

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[jack789louis]

I own the HP OfficeJet 5255 All-in-One Printer, and I am using color card stock paper to print my creativity on them. But most of the time, I conclude with printer jam that creates hurdle for me to execute the correct use of cardstock in the right way.
So, my query is what type of paper can my printer actually work with and if it can be used for the card stock paper printing, what is the actual mistake from my end?

[Dragon-Fur]

@jack789louis 

Most printers in this category, particularly mid-range budget printers, are not intended to print on pre-made, colored, (and/or perhaps) pre-folded cards.  

While you might get away with the "folded" bit, paper that is too heavy (or too light), colored paper, and any pre-printed content may confuse the printer mechanisms and prevent the card from printing.  There might also be the problem with the  card paper itself - the printer can only print on the media weights designated in the Specifications for that printer. 

Paper "outside" of the specifications will likely either refuse to print at all or perhaps jam itself inside the printer.

Paper that may have trouble printing includes and may not be limited to (for example):

• Paper that is colored (other than light cream or white),
• Paper that is too heavy, too light, too dry, too damp, curled,
• Paper that is pre-printed, has "ragged" edges,  and / or embossed
• Paper that is textured, including paper that has a thin "golden" surface or other "not plain paper" surface

Reference

 Product Specifications for the HP OfficeJet 5255 All-in-One Printer (M2U75A)

Partial Excerpt

Media weight supported (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Media weight supported (U.S. standard)	Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb

Reminder

"Photo paper" is not "card paper".  In most cases, you cannot trick the printer into printing on card paper by telling the printer it is "photo paper" instead.  For those reading, "most cases" means tricking the printer is likely not be possible - it does not mean it has not happened on this or a different printer.

More Help?

If you need more help - or if you would like to discuss the topic with the Community, I suggest you create a new thread of your own - explain in detail what you are doing, the weight / type / and condition of the paper, include the details of the software you are using to print the card, and ask for additional opinions / options.  If you like, reference my answer to let the Community know what has been said on the subject.   Post New Question

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 5255 All-in-One Printer

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.