Had J6480. Uninstalled it from Programs & Features. Want to delete countless files. How to do it?

[dobrphi]

I'm trying to replace my J6480 with a Pro 8720.  I want to clean/unistall/delete all references to HP before I start the install.  I went trhough the Program and Features and uninstalled everything there.  I still have countless files/folders refering to the old HP printer.  Is there a procedure somewhere to get everything off my PC?

[Jeet_singh]

@dobrphi,

Thank you for posting your query on HP Support Community,

Let's try to uninstall the printer from the root level and then reinstall it by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here (Please select the correct Operating system and version of Windows before downloading and installing the full feature software for this printer).
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes for further assistance!

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