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Hard to find a solution

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On 29/11/20 I looked for a solution to a problem I had with my printer. I clicked this, that and the other to try and find the help I needed. Couldn't find it so I paid £17.99 to speak to a live person (which I have done before with great success). I was then sent back round the houses again. This time, after a lot more searching, I found the answer and was able to sort the problem my self. So I would like to know how I can get a refund for the service I didn't use.

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HP Support Agent
HP Support Agent
13,093 13,078 701 534
Message 2 of 4
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@Monday19

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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Message 3 of 4
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For some unknown reason my HPEnvy5540 stopped printing in colour, only printing grey scale, when I wanted to print something from my computer. It printed in colour things from the internet and test pages but not items on the computer.

I decided to look on your help pages, including the virtual agent, but could not find the solution so after about an hour of looking I decided pay the £17.99 to speak to a real person, this I have done twice before for the same problem and the agent has always been very helpful and sorted the problem very quickly. However, I could not remember what the solution was which is why I wanted to speak to someone again. I received the code and dialled the number and was asked to press this then press that and was eventually told to go to the virtual agent and if it couldn't help it would give me a code to speak to someone. So off I went, round the houses again. This time, after about another hour, I did manage to find the solution I was looking for which fixed the problem ( I printed the solution out to save so that I don't have to look for it again). Therefore I would like a refund of my £17.99 as I did not speak to a real person and the whole problem took me about 2 hours to fix.

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HP Support Agent
HP Support Agent
13,093 13,078 701 534
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Please help us with the details as requested in the private message sent to you.

 

Thanks!


I am an HP Employee

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