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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Help! e4 with no paperjam!

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07-18-2020 04:34 AM
My HP deskjet 2620 has been working fine up until today, now it is flashing E4 and has the paperjam sign lit up. There is no paperjam and I have followed all of the trouble shooting questions.. it is just over a year old and barely used. Any replies are appreciated.
07-18-2020 04:41 AM
Hello,
In order to resolve this issue, please follow all the steps of the HP link E4 Error (Paper Jam).
In case of need, don't hesitate to contact us.
Best regards,
07-18-2020 05:50 AM - edited 07-18-2020 05:52 AM
Thanks for your return,
In some cases, remove the ink cartridges and reset the printer can solve the error.
- Turn on the printer.
- Before continuing, wait until the printer is idle and silent.
- Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges of the printer.
- With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord into the outlet.
NOTE: HP then recommends reconnecting the printer's power cord directly into a wall outlet.
- Reconnect the power cord to the back of the printer.
- Turn on the printer, if it does not automatically make it.It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
- Wait until the preheat cycle and until the printer is idle and silent before continuing.
- Reinsert the ink cartridge, and then close the access door to the cartridges.
- Print a calibration page, if prompted.
- If you disconnected the USB cable, reconnect it to the back of the product.
- Try to print.
Don't hesitate to contact us in case of need.
Best regards,