Homescreen App Customization

[MIG85]

I purchased an Officejet Pro 8730 and set it up as per my requirements and also customized the apps on the Homescreen. The next day when I turned it on, the customization had disappeared and I am no longer able to customize the apps. When I press and hold on any app on the Homescreen, it's supposed fade and then I should be able to move it. On the individual menus of scan, copy or fax, if I press and hold, the icon is supposed to fade and a bar is supposed to appear at the bottom to drag the icon to, so that a shortcut gets created on the Homescreen. Now, when I press and hold, be it anywhere, the icon fades but neither am I able to move it on the Homescreen nor am I able to create a shortcut on the Homescreen from any of the individual menus.

Have contacted HP service but no resolution yet. Please advise if anyone has faced a similar issue and how it was resolved. Thank you.

[DocCottle · Accepted solution]

Hey @MIG85,

Welcome to the HP Support Forums!

I see that you are having some issues with customizing the apps on your Officejet Pro 8730 e-All-in-One Printer. I can help you with that.

I am going to provide you with some directions outlining how to perform a factory reset on the printer. If you check your forum inbox you should see it arrive shortly.

Please let me know the results after following the above. If it resolves your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[JoJo87]

I'm also have trouble customizzing the control panel screen.  When I press either the existing shortcuts or other functions to create shortcuts, nothing happens.  They don't fade, they aren't movable, and I can't create the custom homescreen that I need.  Help!!