How do I change printing from gray scale to color using Windows 10?

[Pauley1]

I had set my preference to gray scale some time ago. It must have been before Windows 10 because this is the first time I tried to change the preference to color but it will not allow me to do so. I followed the steps - opened an MS document with just a clip art color item, clicked printer from file, went to page setup/quality and can see gray scale chosen but it won't allow me to change it in any way. Help!

[sandytechy20]

@Pauley1

Welcome to the HP Forums. I would be happy to help you with your HP Envy 4500 Printer. I understand that you are unable to print in color and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Uninstall the printer software and install the printer with windows built in drivers.

Watch this YouTube video to uninstall the printer software.

You can also refer this document for more steps.

Install the printer with windows builtin driver.

You can refer this YouTube video to install the printer.

For more steps refer this HP Document.

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

Cheers.

[Pauley1]

I watched the You Tube videos you provided but they are for USB connected printers. Mine is wireless. Only cord is a power cord. Do I just remove the software from programs and do a reinstall? How would this work wirelessly??

[sandytechy20 · Accepted solution]

@Pauley1

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better.

Uninstall the driver as mentioned in the above post.

And while install it again you will get an option to convert to wireless.

Let me know if that helps.

Cheers.

[Pauley1]

Thank you so much! Working well now. 

[sandytechy20]

@Pauley1

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is fixed.

Feel free to contact us in feature if you need any assistance.

Cheers.

[Nat44]

When I go to printing preferences it doesnt give me the option to choose color??