How do I change the region on HP Envy 5532

[UKtoUSuser]

I recently moved from UK to US and purchased ink cartridges but how do I change the region to accept them? Appreciate any help asap as my kids are schooling from home and need to resolve.

[Raj1788]

@UKtoUSuser,

Thank you for reaching HP Community. I would be happy to help!

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[Raj1788]

To do a printer region reset you need to meet the following conditions.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally and the new region to which you want to reset it to.

If you meet the above conditions follow the below steps:

1. Launch the printer software from the desktop icon or Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Share the screenshot of the screen that appears.

Keep me posted.

Cheers 🙂

[UKtoUSuser]

Thanks Raj, screenshot below

[UKtoUSuser]

Info on image as below

TriColor Ink ID: E053AF721E6D33AF
Black Ink ID: F84963F21E1DD089
RX(last 4 digits): 0000

Then it has boxes 41 thru 45 & 51 for the code