cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 5
132
Flag Post

How do I change the region on HP Envy 5532

HP Recommended
HP Envy 5532

I recently moved from UK to US and purchased ink cartridges but how do I change the region to accept them? Appreciate any help asap as my kids are schooling from home and need to resolve.

Tags (1)
4 REPLIES 4
Highlighted
HP Support Agent
HP Support Agent
11,683 11,674 579 640
Message 2 of 5
Flag Post
HP Recommended

@UKtoUSuser,

Thank you for reaching HP Community. I would be happy to help!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Raj1788
I am an HP Employee 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,683 11,674 579 640
Message 3 of 5
Flag Post
HP Recommended

To do a printer region reset you need to meet the following conditions.

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally and the new region to which you want to reset it to.

 

If you meet the above conditions follow the below steps:

 

1. Launch the printer software from the desktop icon or Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

 

Share the screenshot of the screen that appears.

 

Keep me posted.

Cheers 🙂

Raj1788
I am an HP Employee 

0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 4 of 5
Flag Post
HP Recommended

Thanks Raj, screenshot below

Capture.JPG

 

 

0 Kudos
Tags (1)
Highlighted
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Info on image as below

 

TriColor Ink ID: E053AF721E6D33AF
Black Ink ID: F84963F21E1DD089
RX(last 4 digits): 0000

 

Then it has boxes 41 thru 45 & 51 for the code

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation