How do I change to a 2.4G network connection in the printer setup when I'm on a 5G network?

[RevKM]

I, I got this new HP DeskJet 3755 All-in-One Printer.  While going through the setup, it tells me that I'm on a 5G network (which is correct) but tells me this printer only works on a 2.4G network so I need to change that before I can proceed.  I can't find where to do that.  Or are there any software updates?  drivers?  that help me get around this?  Thanks for any help you can provide.

[Valsimot]

Your printer supports 2,4G only, you will not be able to connect it to 5G, no update can help.

[Lil_Boy_Blue · Accepted solution]

Hi

This is more of a Modem/Router (R/M) issue in my view.

EG:  My ISP provides a R/M that has BOTH 2.4 and 5.0 GHz WiFi bands.

However I cannot offer any real help as I do not know enough about your circumstances.

[RevKM]

This is exactly what it turned out to be.  Went thru Setup again this time choosing the 2.4 GHz network and all went well.  Thanks so much!

[Lil_Boy_Blue]

Prego.