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‎10-30-2019 03:46 PM

HP Recommended
Product: HP Envy Photo 7155

My printer is stating that it was shut down improperly and then it shows a Blue screen with the power symbol and the code 00829C98. Then all the lights blink and do nothing. I have reset it multiple times and nothing. Also I found out that the glass scanner screen is shattered. So I need to know if I am covered by a warranty. Please help. 

1 REPLY 1

‎10-30-2019 04:23 PM

HP Recommended

@K_Babcock 

 

Do you have an HP machine (notebook or desktop) ? You can use HP Support Assistant to check. If not, please use the following link

 

        https://support.hp.com/us-en/checkwarranty

 

Regards.

 

BH
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