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Locked

‎05-02-2019 01:05 PM

HP Recommended
Product: HP Officejet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

I changed my gateway modem for Xfinity.  Home network is good and all computers and smartphones work properly.  When I tried to connect my printer I received message that "feature locked by person who set up printer.  The message included 1- wireless wizard, protected set-up and advanced settings.

I tried resetting printer by unplugging and waitiing as instructed, the after 3 minutes plugging back into wall socket - no luck.  I referred to page 134 of manual.  Still frustrated.  I did not lock system, but if I can reset to factory default, I am hopeful it will solve my problem

5 people had the same question
2 REPLIES 2

‎05-02-2019 01:14 PM

HP Recommended

Try:

Setup ( gear icon)  -> Printer maintenance -> Restore -> Restore settings -> Restore factory defaults




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‎05-03-2019 06:30 PM

HP Recommended

I tried going to the restore.  It didn't work.  I reviewed the page 134 of the manual.  It says turn off printer for 3-4 minutes to reset.  That didn't work.  However, today I unplugged printer for about 3 hours, then turned it back on and was able to proceedwith setting up as new printer.  So I( thank you for your patience and assistance.  Have a great week end.

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