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‎05-03-2024 09:13 AM

HP Recommended
Product: HP DeskJet 2710e All-in-One Printer
Operating System: macOS 10.15 Catalina

After a recent cartridge change my wireless HP 2710e printer now always produces a new test page which has to be scanned before every print job I ask it to do.

How can I cure this please

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1 REPLY 1

‎05-03-2024 09:44 AM - edited ‎05-03-2024 09:45 AM

HP Recommended
@GDP965 wrote:

After a recent cartridge change my wireless HP 2710e printer now always produces a new test page which has to be scanned before every print job I ask it to do.

How can I cure this please

If this an alignment page? 

There was  not a good solution to the alignment problem here at HP but

You may need to ask over at https://discussions.apple.com/welcome

MacOS 10.15 is old but even 14 asks for the same HP Smart to be used for updates.

 

I noticed there is a firmware update that came out March 18, 2024.  

https://support.hp.com/us-en/drivers/hp-deskjet-2700e-all-in-one-series/model/2100187852?sku=26K72BR

You have to select MacOS 10.15 before it shows up.  Be sure to read the description before installing.

 

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