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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- How to acquire Officejet 7610 SETUP cartridges

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08-10-2019 03:07 PM
My 7610 either didn't include the SETUP cartridges or they were thrown away accidentally with the box. Either way I can't get past the screen saying to insert SETUP cartridges so I can print. I also don't have the box to return it to the vendor. How can I either bypass this or procure a SETUP cartridge that I can use for the initial setup? Below was a reply from another post that leads me to believe I need a new setup cartridge and HP is the only place to get one. Thanks
"The message 'Use SETUP Cartridges' displays on the printer control panel or computer, and the printer does not print.
The SETUP ink cartridges that came with the printer must be used to set up the printer for the first time. SETUP ink cartridges are specially designed to set up and calibrate ink levels on a new HP printer or a replacement printhead kit. SETUP ink cartridges cannot be purchased from retailers. If the printer came without SETUP ink cartridges, return it to the retailer. You cannot reuse SETUP ink cartridges to set up a new printer or a replacement printhead."
08-13-2019 03:16 AM
Hi @wildcat600
Welcome to the HP Support Community.
Please reach out to the HP Support in your region regarding this issue, they should be able to help you with a replacement setup ink.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Asmita
I am an HP Employee
08-25-2019 04:26 PM
It says my Mfg Warranty has expired and it will not give me an option to email support directly. I can just post here. Is there a way to get a replacement cartridge or have HP support contact me directly? My region is the United States.