-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- How to disable HP Rewards Pop-up windows

Create an account on the HP Community to personalize your profile and ask a question
02-15-2015 11:44 AM
I have an HP 6700 running on a Mac and also have the dreded "Claim you Rewards pop up "tha I cannnot get rid of. I would rather not unstal the HP drivers. Isnt there another way to fix this?
Really HP, this is obnoxious.
03-11-2015 11:32 AM
To fix this problem, rather than going through that elaborate series of obnoxious steps, I'd suggest you do the following:
1. Buy a Canon printer.
2. Install it.
Why do companies insist on annoying users with these obnoxious popups? I actually followed through with this HP Rewards pop-up once or twice thinking I'd get a free ink cartridge or something. But the rewards are totally useless, and these things pop up relentlessly.
Anyway, the printer is overpriced and slow compared to a Canon. It periodically turns itself off or disconnects from the wireless network. It can't easily scan in black and white like the Canon -- and the scanning is shockingly slower than the Canon was. Sometimes it stops scanning a stack of pages in the middle of the stack. Its ink cartridges run out too quickly (and don't include individual cartridges for different colors). It occasionally installs updates right when you're trying to print. It connects needlessly to the cloud. And when it installs an update, it may ask you to change a cartridge or try to re-align the print head again. Last time it did this it spit out a number of pages of jibberish so I had to hit "cancel". And among other things, it won't print directly from my new Canon camera.
Canon isn't perfect (and some of their software is annoying in its own right), but I'm pretty disappointed with this user experience. What bozos at companies think that users want to watch their pointless, instrusive pop-ups coming up on the screen all the time? This is supposed to be a Lenovo that some people might want to use for business, not just for watching HP advertising! I had an HP printer years ago that was great. Then I had a Canon printer that was great. This is a huge step down.
02-08-2016 07:54 PM - edited 02-08-2016 07:55 PM
HP should seriously revisit this Reward Popup strategy.
First, the reward doesn't provide any value to be claimed.
Second, the popup blocks the printer from proceeding to print unless the user responds to the popup.
Third, the procedure to disable the popup is unreasonably cumbersome.
***A printer is a productivity tool. When your tool becomes an hindernce to productivity, you are heading toward losing business for good.
06-11-2016 08:12 AM - edited 06-11-2016 01:20 PM
Windows 10 solution:
Navigate to:
C:\Program Files\HP\HP ENVY 4520 series\Bin and locate these two files:
HPStatusBL.dll
HPStatusUI.dll
Rename them to:
HPStatusBLremove.dll
HPStatusUIremove.dll
Go to Task Scheduler and delete all HP entires.
Done. No more single cartridge nag screen and no more genuine HP cartridge peddling. In fact, no more HP junk messages of any kind.
- « Previous
-
- 1
- 2
- Next »