How to receive warranty on HP62 cartridge?

[Pieter5540]

Hi,

after printing some pages once in a while (cartridges half empty), black is now printed really vague / blank lines. Even after several cleaning/purge actions. Test pages refer to hp support; Apparently replacement of cartridge is the only solution left. But replacement after only few prints (and a lot of purging and test pages) makes me suggest that warranty is in place.

Tried warranty search on hp support.com but no details at all. Store has no clue either. How to get a new cartridge?

thanks,

Peter

[Valsimot]

You need to go to a store where you bought ink cartridge asking for a replacement. The buyer bought the product it is not the buyer's problem that store that sells doesn't know how to handle a defective product.

Imagine you bought milk in your local store when you get home you realize that milk is bad.

Would you return it to a local store where you bought it or to a farmer who owns and milks the cow?  Getting new milk from a farmer is possible, but getting it from a local store is easier and convenient for the consumer ( buyer). 

[Pieter5540]

Thanks Valsimot, been to the store though, however its a “simple” bookstore with office supplies as extra, so they have no clue what to do with warranty. And since HP is something different than the farmer next door, I hope there is a backup customer service option at HP?

[asmita6658]

Hi @Pieter5540

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