How to reset envy 5540 all in one . Printing fro mm wrong tray despite proper settings

[Newfie100]

My printer is only a month old. The first week I had it, it started to print from  the photo tray despite all settings correct. I chatted with support and we ended up resetting the printer which included powering off the printer for a set length of time, removing the power cable for a set time and reattaching the cable in sequence. 

I have the same problem again. I chatted and talked with support but they didn't know of any such reset sequence to put things back right. Like I said above , the reset did fix the previous problem and the sequence of steps we specific and involved the power cable and the on/off switch on the printer. I suspect the problem was caused by my power bar. The printer is now in its own wall socket. 

I would appreciate any help.

[Newfie100]

I have managed to fix this problem.

Then very first step was to unplug the printer while it was online and let it sit for 2 hours.

1 - I started Mozilla Thunderbird Email and select an email with no attachments.

2- print... , properties ...... page/quality and set the paper source from "Photo" to main tray and set the media as" Plain Paper".

3- The job printed properly . Then I closed the email program.

4- started Thunderbird email again and when i got down to page/quality, the main tray was again set to photo and the media to plain paper.

5- Again, I repeated step 2 bit once again the job would have printed on photo papaer from the photo tray if i had not changed these two setting.

6- Once again I started THunderbird Email , selected an email with no attachments and repeated step 2 but the paper source was already set to Main Tray and the Media was set to Pain Paper.  PROBLEM RESOLVED.

I would like to thank H.P. Employee " Rainbow 23 "  who worked closely with me to fix this problem.

[Jeet_singh · Accepted solution]

Hi @Newfie100,

Thanks for replying.

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