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‎01-18-2023 11:43 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

Officejet Pro 6978 purchased new and installed end of October 2022.  Worked fine for about 2 months (using genuine HP cartridges any time one needed to be replaced), then for some reason it started giving the error message "Use SETUP Cartridges".  Of course, I don't have those anymore - used them up in the first few weeks.  Tried various resets, including full factory settings, updated software, updated firmware, changed all the cartridges; but the error message won't go away.  Help?

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2023 11:52 AM

HP Recommended

You can try the instructions in this video: https://www.youtube.com/watch?v=NKRse6WjNOo

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Bypass USE SETUP CARTRIDGES message on HP Officejet 6978, 6962, 6968, 9015 Printer
Bypass USE SETUP CARTRIDGES message on HP Officejet 6978, 6962, 6968, 9015 Printer
youtube.com/watch?v=NKRse6WjNOo
This happens a lot on many HP printers when you buy a printer from a returns lot, there is a good chance someone returned the printer without setup cartridges. Then, the printer will not work unless you put the SETUP cartridges that came with printer are not installed. Well, this is how to clear ...
1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎01-18-2023 11:52 AM

HP Recommended

You can try the instructions in this video: https://www.youtube.com/watch?v=NKRse6WjNOo

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Bypass USE SETUP CARTRIDGES message on HP Officejet 6978, 6962, 6968, 9015 Printer
Bypass USE SETUP CARTRIDGES message on HP Officejet 6978, 6962, 6968, 9015 Printer
youtube.com/watch?v=NKRse6WjNOo
This happens a lot on many HP printers when you buy a printer from a returns lot, there is a good chance someone returned the printer without setup cartridges. Then, the printer will not work unless you put the SETUP cartridges that came with printer are not installed. Well, this is how to clear ...
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-18-2023 12:10 PM

HP Recommended

Thank you!  The solution given in the video worked.  The installed cartridges were recognized and the error message is gone.  I hope it stays that way.

Was this reply helpful? Yes No
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