Hp Deskjet 3633

[Etienne51]

The printer prints only 1 line every minute.

[Etienne511]

When the printer is scanning and printing, it also prints 1 line after a minute. Then next line after a second minute and so on.

Is this a software problem?

[Jay_G24]

Hi @Etienne511,

 I'd like to help!

I underdstand you are facing printer 

To assist  better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Try the steps in the document -Slow printing

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Etienne511]

Hello Jay_G24

Thanks for your reply.

The copy print prints out the same way...

I also printed the test page of HP: same problem.

I  printed a letter from Office Word : same issue.

I tried to update the firmware: message no update necessary, you have the latest version.

Tomorrow I can try the steps in the document Slow printing.

See you later, greetings from Belgium.

[Jay_G24]

Sounds good, keep me posted with the results.

Take care!

[Etienne511]

I did all tests and couldn't find any possible problem... 

cable replacement

hard reset

quiet mode = off

print speed = normal

cartridges = original ok

firmware = no update necessary

But do I have the latest drivers? I installed the drivers from the HP website....

[Jay_G24]

 Try the below suggestions -

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

 Connect the printer to TCP/IP port

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted.  

[Etienne511]

Scan doctor has found some problems and resolved, but still the same printing fault, no changes.

I added the new port: no changes, same issue

[Jay_G24]

Were you able to add the printer with TCP/IP port?

Let me know!

[Etienne511]

Yes, I was. Then I saw 2 printers and set the HP 3633 with TCP/IP port as standard. Then I deleted the Hp 3633 with USB port and printed with the HP 3633 through the TCP/IP port, but I had still the same issue...

Could it have to do with latest updates from Windows10?