Hp Officejet 8100 keeps printing the same software

[Cjay69]

I was completing a big print run.  I had a small print to do at the end,  I asked for 1 copy of a powerpoint. I am getting multiple copies of the same print. Printer spool stopped and restarted. Completely removed all printers and reinstalled. Turned the PC and printer off and back on.  Still the same issue.

[Raj1788]

@Cjay69

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Click here: https://support.hp.com/in-en/product/hp-officejet-pro-8100-eprinter-series-n811/4322917/document/c02...

Restart the printer, check if the issue persists.

Try printing from the HP Printer Assistant.

Download and install the full feature software for your printer from the HP website.

1. Turn on the printer.

2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.

3. Go to HP Customer Support - Software and Driver Downloads.

4. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the operating system, click Change, select your version, and then click Change.

6. Under the Driver heading, click Download.

7. During the installation, select the Typical or Recommended type of installation when prompted by the software installer.

Try to print.

Keep me posted, how it goes!

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Cheers:)