Hp Photosmart 7762, Stuck on print calibration page

[gg1234635]

My cartridges ran out and i replaced both the colour and the black  with brand new HP ones (56 and 57) and the printer is stuck in calibration mode.  I cant get out of that mode and the only thing i can do is switch off the printer. As soon as i turn the printer on again it comes up with message "printer calibration.load plain paper then press ok" i press ok and it loads a piece of plain white paper and then repeats the message.

i have tried taking the cartridges out and paper, made sure there was no jams. Move the paper slider and switched the printer off and disconnected the power and waited several minutes and press the on bottom to discharge any power remaining.  I plug it back in and switch it on and get the same message again.  I can not access the menu and unable to print either now.  Please help

[Kuroi_Kenshi]

Hi @gg1234635,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset:

• Turn off the printer and unplug the power cord from the back of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Re-seat the Cartridges:

• Open the cartridge door and remove the cartridges.
• Reinsert the cartridges, making sure they are firmly seated in their correct positions.
• Close the cartridge door and attempt the calibration process again.

Check the Ink Cartridges:

• Ensure that the cartridges you have used are compatible HP cartridges (HP 56 and 57).
• Verify that the protective tape on the new cartridges has been removed completely.

Load Paper Properly:

• Ensure that plain, A4-size paper is loaded correctly in the paper tray.
• Adjust the paper width guide so that it fits snugly against the edges of the paper without bending it.

Perform a Manual Calibration:

• If the automatic calibration continues to loop, try performing a manual alignment through the printer's control panel options (refer to your user manual for detailed instructions).

Update Printer Drivers:

• Make sure that you have the latest printer drivers installed on your computer. You can download any updates from the HP Support site.

Reset Factory Defaults:

• Some printers have an option to reset to factory defaults in the printer settings. This might help resolve persistent issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[gg1234635]

I have done a hard reset.

I have taken the cartridges in and out multiple times before and after a hard reset.

They are the correct ones and are genuine HP cartridges

I have already tried and check the paper tray and moved the arm to make sure it is in the correct position

As soon as the printer has turned on it want to do a calibration page.  I click on OK on the panel and pulls a piece of paper through.  It either stops and repeats the message again or spits the paper out and then comes up with the same message.

I am unable to access any menu on the printer itself when it has this message up, the only thing i can do is switch off the printer.

all this time the led is flashing red at a normal speed

This is all at the printer itself.

If i connect up a computer/laptop via USB (only connectivity option) and try and print. the printer completely locks up and the led on it flashes red/yellow at the same time and very fast.

Is there a way to stop the printer wanting to do an automatic calibration/override

[Kuroi_Kenshi]

Hi @gg1234635,

Thank you for the response.

Since those steps didn't work, Here's what you can try next.

Clean Cartridge Contacts & Printer Contacts

Even if they’re new, debris or dried ink on the contacts can confuse the printer:

Power off the printer and unplug it.

Remove both cartridges.

Use a lint-free cloth lightly dampened with distilled water or isopropyl alcohol to clean:

The gold contacts on the cartridges.

The corresponding contacts inside the cartridge carriage (not the nozzles).

Let everything dry completely (5 minutes), and reinsert cartridges.

Try an Alignment Override/Sensor Reset (Hidden Button Combo):

The HP Photosmart 7762 may respond to a special key combo that resets internal NVRAM or bypasses alignment mode:

With the printer powered off, hold the Cancel + Left Arrow buttons (or in some models, OK + Cancel) together.

While holding them, press the Power button.

Keep holding the other two buttons for 10 seconds after powering on.

Release and wait. This sometimes forces a hard NVRAM reset or skips alignment.

If the above key combo doesn't work, try this alternative:
Press and hold OK + Cancel + Black (or Color) Copy while powering on.

Try Printing from PC Without USB First

Don’t plug in the USB just yet, plug the printer into power only, turn it on after the reset, and let it complete the startup. Then plug it into the PC.

If you have access to the HP Toolbox software, it may allow you to cancel or manually complete calibration from the PC, provided the printer gets detected even momentarily.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[gg1234635]

Thanks for your reply.

I have checked both the cartridges and they look completely fine but did give them a clean the contacts in the cartridge holder.

This made no difference

I have tried both key combinations but neither work ( printer will not switch on with those button pressed).

The printer goes straight into "printer calibration. load plain paper then press ok"  It pulls in piece of paper and then repeats the same message again.

Still not able to access any of the menu items and still not able to print locally to the printer as none of the buttons works on the printer other then "ok" which then repeats the message and the on/off button.

Still will not print via usb from windows 10 or windows 11 machine.

please advise

[Kuroi_Kenshi]

Hi @gg1234635,

Thank you for the response.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Kuroi_Kenshi]

Hi @gg1234635,

Thanks for your response! We apologize for the inconvenience, but it seems the issue is still holding on tight. Don't worry, we're not giving up yet! 

We've exhausted our troubleshooting options here, so we recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic. 

To contact us, click here: https://support.hp.com/contact

Step 1: Sign in to the HP Support page using your HP account or create a new account by clicking on “Create Account.”

Step 2: Enter the device serial number, select the product, and click on “other” from the options.

Step 3: Click on “Continue to contact options,” and choose your country/region and language.

Step 4: The support options will now populate based on the warranty status of your device.

They will guide you further. 

Feel free to come back here anytime for further assistance. 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Best regards,

Kuroi_Kenshi

I am an HP Employee

[gg1234635]

 Hi

I have sent you a direct message as requested.

[gg1234635]

I have tried entering the serial number but it is saying it is incorrect and therefor unable to get a number to call.  I have sent a direct message to you instead

[gg1234635]

Any update?

I have not received an update. I really need to get this sorted to know either way if i can get this printer working again or if i need to looking at getting a new printer.