Hp all in (all garbage)

[JohnnaDav]

I upgraded to all in getting a “new” printer. Sent a defective machine. Requested replacement- got a refurbished one. Cancelled and went back to instant ink. Every person with all in has been rude and disrespectful- except Em. They told me to send back original printer in replacement box and fed ex would a shipping label and provide box for replacement to be sent back. Never got it. Called and go said they’d send one. Never got it. Chat told me he couldn’t escalate- then “escalated”  and told me to look for label in email. Already have been waiting g for that exact thing for 2 weeks. So I called- rep Argenis  told me nothing they can do and the department above them for st take calls. Refused to let me speak with a supervisor. I call back and they will not let me past whoever answers the phone. They have 3 different cards for me since they charged me 15x for the $1 replacement charge (so they can charge me $270 if I didn’t return) I have 2 days left for my return window and I’m LIVID that I have no way to return this junk. 

[A_Gayathri]

Hi @JohnnaDav , 

Welcome to the HP Support Community

I understand you are facing an issue with your replacement. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[JohnnaDav]

I saw your message and it is not the problem. The problem is that I have absolutely talked to people at HP multiple times and had case numbers attached to each interaction. They assured me that I would receive it even again and I still have not. Considering all of the other Comments in the community section I don’t think it would be hard to file a lawsuit against HP